Supporting Agencies, Patients and Providers

CosmePay works with UK medical-tourism agencies and patient coordinators arranging cosmetic treatment in Türkiye.

Our role is to provide the payment infrastructure and practical local support that helps our partners deliver a more organised service to their patients.

We can manage payments to surgeons, clinics, hospitals and accommodation providers, whether those providers have been introduced by CosmePay or are already used by the agency.

Patients can make their approved payments directly through a dedicated patient portal, or the agency can manage and instruct payments through its own agency portal.

CosmePay does not replace the agency or take over its relationship with the patient. The agency retains its brand, patients, providers and existing commercial arrangements.

CosmePay is not a clinic, hospital, medical practice or cosmetic-surgery provider.

We do not provide medical advice, assess whether a patient is suitable for treatment, recommend a particular procedure or guarantee the outcome of treatment.

All clinical advice, assessments, treatment recommendations, consent, surgery, recovery guidance and aftercare remain the responsibility of the treating surgeon and their clinical team.

CosmePay does not determine clinical complaints, treatment disputes or whether a patient is entitled to a refund. These matters remain between the patient, agency and relevant treatment provider, subject to any applicable legal or payment rights.

Our role is limited to agreed payment services, introductions, practical support and Turkish–English translation or interpretation.