Partner Support Services
In addition to payment services, CosmePay also provides practical partner support for UK medical-tourism agencies and patient coordinators working with providers in Türkiye.
These support services are designed to help agencies strengthen their offering, build useful local connections and operate more smoothly across the UK–Türkiye corridor.
Where CosmePay manages the related payments, these support services can often be included without a separate charge. Where payment services are not required, the same support can be provided for an agreed fee.
What partner support can include
CosmePay can support agencies with:
- introductions to prospective patients;
- introductions to Turkish surgeons;
- introductions to Turkish clinics and hospitals;
- introductions to suitable accommodation providers in Türkiye; and
- Turkish–English translation and interpretation services.
Prospective patient introductions
Where appropriate, CosmePay may introduce agencies to prospective patients looking for cosmetic-treatment arrangements in Türkiye.
This can help agencies expand their reach while maintaining control of their own brand and patient relationship.
Any such introduction would be handled carefully and subject to the appropriate permissions and data-sharing arrangements.
Introductions to surgeons, clinics and hospitals
CosmePay can also help agencies identify and connect with surgeons, clinics and hospitals in Türkiye that may be suitable for their business model and patient needs.
This may be particularly useful where an agency:
- is new to the Türkiye market;
- wants to widen its provider network;
- is looking for alternative provider options; or
- wants help navigating local contacts and communications.
Accommodation-provider introductions
CosmePay can assist with introductions to suitable accommodation providers in Türkiye connected with patient travel and recovery arrangements.
This may include hotels, apartments or other accommodation options, depending on the needs of the agency and the nature of the trip.
Translation and interpretation support
CosmePay can provide Turkish–English translation and interpretation support to assist with practical communication between agencies, patients and providers.
This may include support with:
- general discussions;
- practical arrangements;
- payment-related communications; and
- day-to-day liaison.
Translation and interpretation support can be particularly valuable where an agency wants greater confidence in its communications with local providers.
The agency relationship remains yours
CosmePay’s role is to support the agency, not replace it.
The agency retains:
- its patient relationships;
- its brand;
- its commercial arrangements; and
- its role in managing the overall service it provides.
CosmePay does not seek to redirect an agency’s patients or take over relationships the agency has built with its existing providers.
Included with payments or available separately
Where CosmePay manages the related payments, these support services can be included without a separate charge as part of the wider arrangement.
Where an agency does not require payment services but would still like access to introductions or translation support, CosmePay can provide those services separately for an agreed fee.
Important information
CosmePay does not provide medical advice or clinical recommendations.
Any introduction to a surgeon, clinic, hospital or accommodation provider is intended as a practical commercial introduction only. All clinical advice, suitability assessments, treatment recommendations and treatment decisions remain the responsibility of the relevant provider and the patient.
Translation and interpretation support is provided as a practical support service and does not replace formal clinical explanations from the treating team.